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This document (together with any documents referred to in it) tells you the terms and conditions upon which we sell and supply the goods and services (the Products) listed on this website (the ‘Website’) to you.

Before confirming your order please: Read through these terms and conditions (the ‘Terms”).

Please ensure you print a copy for future reference.

By ordering any of the Products listed on this Website, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time.

We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions.


“Company”, “We” or “Us”: Glezoo

“Course”: means a Course as identified on our website or a prospectus.

“Customer” or “You”: means a buyer of a Course.

“Materials”: means any books, documentation, learning guides, CD-ROMs, online resources supplied by Glezoo to the Customer for the Course.

“Price”: the Price of a Course

  1. Course Materials

1.1 The materials relating to a Course, together with all revisions, updates and alterations made by us from time to time, which may be in any format and which are required by the student to complete the course will be of a satisfactory level of quality.

1.2 You will be responsible for inspecting the Materials promptly; you must notify us of any damage within 48 hours of receipt. After this period, claims for deficiencies or damage will not be accepted.

  1. Enrolment, Bookings and Registrations

2.1 It is the responsibility of the person making the booking to ensure that the selected courses are appropriate for their needs.

2.2 Any change in the customers’ contact details must be notified in writing.

2.3 We do not accept responsibility for registering customers with third party professional bodies or entry for the relevant exams whatsoever.

2.4 Courses and study materials are not transferrable between customers.

  1. Courses & Delivery

3.1 It is your responsibility to comply with any specific Course requirements particularly, but not exclusively, in relation to the submission of any Coursework and/or the assessment of the same. Some Courses and levels of Course have very specific requirements which a failure to comply with may result in you not completing the Course or being deemed to have failed the Course. The Company does not take any responsibility for you failing to comply with any requirements.

3.2 As part of your Course you will be provided with support from a tutor. The duration of that support will be as stipulated in the documentation provided with your Course or available on the Site. If you wish to extend the duration of support provided, you may do so by contacting the Tutor of your Course by email within 3 months from the end of your original support. An additional charge is negotiable with your Tutor that will allow for one 6-month extension of further support. Please contact the Company for further details. Such an extension of support shall be limited to once per Course.

3.3 Complaints will be responded to within 7 working days.

3.4 For home study course The Products will be delivered to you at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders. We may where appropriate and at our option, deliver all or part of the services, to the email address you supplied on registration or such other email address that we agree to use to communicate with you.

3.5 We employ professional carriers. Nevertheless, you must examine the goods on arrival. If you are asked for your signature on delivery, you must examine the goods before signing for it.

3.6 Any dates quoted for delivering the goods and/or completing performance of the service are approximate only. If no date is specified then it will take place within 30 days or a reasonable time of the date of the Confirmation Notice, unless there are exceptional circumstances.

3.7 We shall not be liable for any delay in delivering the goods and/or completing performance of the service, however caused.

3.8 The Products may be sent to you in instalments.

3.9 For Christmas deliveries, we recommend that you check our Website for the last date of delivery. We will endeavour to dispatch all goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.

  1. Price and Payment

4.1 The price of any Course will be as quoted on the Site from time to time. The Price includes VAT (where appropriate).

4.2 The prices of the Course, does not include any third party Softwares, Exam Fee, Registration Fees to awarding bodies or any external costs whatsoever. The price includes only the course and services clearly stated on the individual course page.

4.3 The price of the course is due and payable on dispatch of the Course and/or Materials.

4.4 We reserve the right to refuse admission to a course if full payment is not received prior to the course start date.

4.5 Where it has been agreed to accept payment by instalments, the Price remains due and payable at dispatch, and any failure to make any instalment payment within three days of its due date shall, in addition to any other remedies the Company may have, entitle the Company to:

4.5.1 Suspend performance of any or all Services provided under this Agreement.

4.5.2 cancel any instalment plan or credit agreement made with the Company.

4.5.3 suspend the provision of any support including but not limited to any marking or assessment of your work.

4.5.4 refuse to issue any certificates (whether relating to achievement or otherwise).

4.5.5 Where suspension of your account has taken place, insist on such conditions as the Company considers reasonable before removing or lifting such suspension including (by way of example only), the payment in full of any outstanding balance.

4.6 We reserve the right to charge late payment interest at a rate of 5% above the Bank of England base rate on any outstanding invoices.

4.7 Should a debt recovery agency be utilised to recover outstanding monies, the cost of that may be added to the outstanding balance. We may also lodge the failure to pay with the main Credit Reference Agencies, which may affect your ability to obtain credit in the future.

4.8 For the avoidance of any doubt and subject to Clause 5, any termination by You prior to the Course being completed or the Services having been provided in full, the full amount for the Course will still be due and payable.

  1. Cancellations and Returns

5.1 In line with the Distance Selling Regulations 2000, you are entitled to cancel your contract and obtain a refund within 7 days from the date of the Confirmation Notice. To cancel your order you must send us a Notice of Cancellation.

Upon receiving your cancellation notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us at your own cost and risk.

The right of cancellation will not apply if:

5.1.1 you have accessed any of the Materials prior to cancellation.

5.1.2 any software supplied has been used or the Security seal broken.

5.1.3 you have been provided with any of the Services.

So long as you have complied with your obligations under this clause, you will receive a refund of the purchase price but not the cost of delivery (if any) within 30 days by debiting the payment card you used to purchase the Products. This complies with the UK legislation and does not affect your statutory rights.

5.3 In the interest of clarity and for the avoidance of doubt, you should note that emails or telephone cancellations are not acceptable. You must send the written request of cancellation via post by recorded delivery.

5.4 Written request for cancellation must be sent to our registered office address:

The Lansdowne Building, 2 Lansdowne Road, Croydon, Surrey, CR9 2ER

5.5 Online and eLearning courses are outside the scope of the Distance Selling Regulations 2000, and are therefore non-refundable. If you do not agree to this clause, please do not purchase the course. There are no exceptions whatsoever, all sales for Online and eLearning courses are final.

5.6 Refunds are not available for international students (living outside of the UK and Ireland).

5.7 Any Deposits or part payments made for a course are non-refundable.

5.8 The consumer has from the day of their purchase 14 days to cancel their course and be eligible for a full refund of 100% of the purchase order providing they have not logged in the course.

  1. Warranties and Limitation of Liability

6.1 We warrant that:

6.1.1 the Materials will be of satisfactory quality and reasonably fit for purpose but we do not warrant that the Materials will be error free;

6.1.2 we will perform the Services with reasonable skill and care.

6.2 All other warranties, conditions and terms implied by statute or the common law are, to the fullest extent, permitted by law.

6.3 This Condition 6 sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Customer in respect of:

6.3.1 any breach of this Agreement;

6.3.2 any use made by the Customer of the Course and/or Materials or any part of them; and

6.3.3 any representation, statement or omission (including negligence) arising under or in connection with the Agreement.

6.4 Nothing in this Agreement limits or excludes the liability of the Company:

6.4.1 for death or personal injury resulting from its negligence or the negligence of its employees or agent; or

6.4.2 for any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by the Company;

6.4.3 any other liability that cannot be limited or excluded by law.

6.5 Subject of Condition 6.4 the Company’s total liabilities arising in connection with the performance, or contemplated performance, of this Agreement, shall be limited to the Price.

6.6 Subject to Condition 6.4 the Company shall not be liable to the Customer for:

6.6.1 any loss of profits, anticipated savings, turnover, loss of business, contracts, data, depletion of goodwill or similar losses or pure economic loss (whether direct or indirect in nature):

6.6.2 any indirect loss of damages which happen as a side effect of the main loss or damage;

6.6.3 loss or damage caused by the Company in circumstances where there is no breach of legal duty owed by the Company to the Customer;

6.6.4 loss or damage which is not a reasonably foreseeable result of any breach of this Agreement by the Company; and/or

6.6.5 any claims brought against the Customer by any other party.

  1. Intellectual Property Right

7.1 All copyright and other intellectual property rights relating to the Materials are either owned or licensed to the Company. Copying, adaptation or any other use of all or any part of it without our express permission is strictly prohibited.

7.2 In consideration of payment of the Price, the Company grants you a non-exclusive, non-transferable right to use and copy the Materials for the purposes of private study.

  1. Termination

8.1 Without prejudice to any other rights or remedies which the Company may have, the Company may terminate this Agreement without liability to the Customer immediately on giving notice to the Customer if the Customer fails to pay any amount due under this Agreement including, but not limited to the Fees on the due date for payment and remains in default not less than seven (7) days after being notified in writing to make such payment.

8.2 Either the Company or the Customer may terminate this Agreement at any time if the other party commits a material breach of any of the terms of this Agreement and (if such a breach is remediable) fails to remedy that breach within thirty (30) days of that party being notified in writing of the breach.

8.3 For the purposes of this Clause 8 it is agreed and accepted by the parties that should You be found to have plagiarised or copied any coursework (other than that properly referenced or attributed) to any significant degree (which will be at the Company’s sole discretion) it will be regarded as a material breach incapable of remedy and in addition to the termination of this agreement (and for the avoidance of doubt) You will not be entitled to complete the Course and receive any qualification or certification and You will not be entitled to a refund of the Price (or any part thereof).

  1. Consequences of Termination

9.1 Termination of this Agreement, however arising, shall not affect or prejudice the accrued rights of the parties as at expiry or termination or the continuation of any provision expressly stated to survive, or implicitly surviving, termination.

9.2 On termination of this Agreement for any reason:

9.2.1 the Customer shall immediately pay to the Company all outstanding sums, including, without limitation, Fees;

9.2.2 the Customer shall, within ten (10) business Days, return all of the Materials, including copies of all or any part of the Materials. Until such time as the materials, including copies, have been returned or repossessed, the Customer shall be solely responsible for their safekeeping.

  1. Waiver

10.1 A waiver of any right under this agreement is only effective if it is in writing and it applies only to the circumstances for which it is given. No failure or delay by a party in exercising any right or remedy under this Agreement or by law shall constitute a waiver of that (or any other) right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that (or any other) right or remedy.

10.2 Unless specifically provided otherwise, rights arising under this Agreement are cumulative and do not exclude rights provided by law.

  1. Severance

11.1 If any provision of this Agreement (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.

11.2 If a provision of this Agreement (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

  1. Data Protection

12.1 The customer agrees to allow us to retain information and use it to:

12.1.1 communicate with the customer to perform their obligations under this agreement;

12.1.2 inform customers about their courses, products and services which may be of interest;

12.1.3 provide feedback to customers on their progress and exam performance

12.2 If the customer does not wish to receive correspondence from us a written request should be made to our registered office.

  1. Entire Agreement

13.1 The Agreement constitutes the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter.

13.2 Each party acknowledges that, in entering into the Agreement, it has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) (other than for breach of contract. Nothing in this Condition 13.2 shall limit or exclude any liability for fraud.

  1. Governing Law and Jurisdiction

14.1 This Agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with English law.

14.2 The parties irrevocably agree that the English Courts shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of, or in connection with, this Agreement or its subject matter or formation including non-contractual disputes or claims).

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